We have a 30-day return policy, which means you have 30 days from the date you received your order, to request a return - if you change your mind about your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original (intact) packaging. You’ll also need the receipt or proof of purchase.

There is a $5 restocking fee for all returns (per order) which will be deducted from your refunded amount. 

To start a return, you can contact us at admin@vandorosstore.com. Please quote your order number and request to return goods in the subject of your email. You can also submit a return request through our Contact page. 

If your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@vandorosstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as sale items (which are considered final sale) and gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. (please note a $5 re-stocking fee will be deducted from your refunded amount and and initial shipping costs will not be refunded). 

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@vandorosstore.com.